Telehealth client education guide
You will receive email and/or text notifications for each telehealth appointment
• Emails from: New Vista
• Texts from: (850) 876 - 5958
To prepare for your session – Please check your phone, tablet, or computer you will be using:
· https://telehealth.netsmartcloud.com/meeting/select-devices
o If
you receive 3 Green Checkmarks you are ready for your session!
o If you receive a Yellow hazard icon please see below steps
· Android / Chrome browser
o Telehealth
requires access to your Camera and Microphone to start the session:
o If
you do not see the above pop up - Check Camera and Microphone settings to
ensure “Ask or Allow” are selected
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· iPhone / Safari browser
o Telehealth
requires access to your Camera and Microphone to start the session:
o If
you do not see the above pop up - Check Camera and Microphone settings to
ensure “Ask or Allow” are selected
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10 minutes before each scheduled appointment time you will get a text and/or email with a link – please click the link to join the appointment.
• You
will then enter the Virtual Waiting Room - you will be brought into the
Appointment when your provider is ready.
• When your provider is ready, you will automatically move to a Tech Check Screen – please choose to turn Mic and Camera on or off - then click Join
•
If you cannot click Join - please see above
steps for your Device / Browser
In Session
• You will then enter the telehealth appointment
• To
turn your Camera or Mic on/off - use the buttons at the bottom of the screen